Last Updated: November 01, 2026]

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Welcome to My Tow Behind. These Terms & Conditions govern your use of the MyTowBehind.com website and, where applicable, your purchase of products and services offered by My Tow Behind (“MTB,” “we,” “us,” or “our”).
 

By accessing our website, requesting a quotation, or placing an order, you acknowledge that you have read these Terms & Conditions. Additional terms may apply to specific products, custom projects, quotations, and purchase agreements.

Please review these terms carefully. If you do not agree with the terms governing your use of the website, please discontinue use of the site.
 

1. Prices and Quotations

Product prices, specifications, availability, and promotional offers are subject to change without notice unless otherwise specified in a confirmed quotation or purchase agreement.

Prices quoted by MTB will identify the applicable currency and any included or excluded charges where relevant. Taxes, shipping, handling, installation, and other additional costs may apply depending on the product and delivery destination.
 

Unless otherwise stated, quotations are subject to the validity period and conditions specified in the quotation. An order is considered accepted when confirmed by MTB in writing or as otherwise specified in the applicable purchase agreement.

International Orders and Currency.
 

For purchases involving international transactions, exchange rates and fees charged by financial institutions, payment providers, or currency conversion services may affect the final amount charged to the customer.
 

MTB cannot control exchange-rate fluctuations or third-party transaction fees. Customers are responsible for confirming any applicable charges with their financial institution or payment provider.
 

Import duties, customs fees, brokerage charges, taxes, and other border-related costs may apply to international shipments. Unless expressly included in the quotation or agreed upon in writing, these charges are the responsibility of the customer.
 

2. Payment Terms

Accepted payment methods, deposits, balances, and payment deadlines will be communicated during the quotation or ordering process.
 

Certain products, custom builds, or made-to-order trailers may require a deposit before manufacturing begins. Any required deposit, payment schedule, and applicable cancellation conditions will be specified in the quotation or purchase agreement.

Orders paid by cheque or other payment methods requiring clearance may not be released for shipment until the funds have cleared. Customers are responsible for ensuring that payments are made in accordance with the agreed terms.
 

3. Custom Engineering and Made-to-Order Trailers

MTB may offer customized trailer configurations, dimensions, features, finishes, and other specifications, subject to technical feasibility and written agreement.

Custom requirements should be clearly documented and approved before manufacturing begins. Customers are responsible for reviewing and confirming the accuracy of their requested specifications, measurements, drawings, and other order details.
 

Changes requested after approval may affect pricing, manufacturing schedules, and delivery dates. Additional charges or revised timelines may apply, and any changes must be agreed upon by MTB and the customer.
 

Custom products may have different cancellation, return, and refund conditions from standard products. Any applicable conditions will be communicated before the order is finalized, subject to applicable consumer protection laws.
 

4. Factory Pickup

Where factory pickup is offered, the pickup location, appointment arrangements, availability, and any applicable installation services will be confirmed directly by MTB.

Customers must arrange pickup in advance and ensure that their vehicle, towing equipment, and transportation arrangements are appropriate for the trailer being collected.
 

Any pickup or installation instructions provided by MTB should be followed. Customers are responsible for complying with applicable towing, registration, loading, and road-safety requirements.
 

5. Shipping and Delivery

MTB may offer delivery to a customer's residence, business, dealership, freight terminal, or another agreed-upon destination, subject to availability and the shipping arrangements for the order.
 

Shipping costs depend on factors such as the trailer's dimensions, weight, destination, delivery method, and any special handling or access requirements.
 

Residential deliveries may incur additional charges or require special arrangements because of vehicle-access restrictions, unloading requirements, or carrier limitations.

Where terminal pickup is available, customers may be able to collect their shipment from a designated freight terminal. Delivery options and costs will be confirmed before the order is finalized.
 

Estimated shipping and delivery dates are provided in good faith but are not guaranteed unless expressly agreed upon in writing. Delays may occur because of carrier schedules, weather, customs processing, or other circumstances outside MTB's reasonable control.
 

6. International and Freight-Terminal Shipments

International shipments may be subject to the receiving country's import regulations, customs clearance procedures, duties, taxes, and other applicable charges.

Unless otherwise agreed in writing, the customer or designated consignee is responsible for arranging customs clearance and paying applicable import charges.

The shipping provider may contact the consignee when a shipment arrives at its destination. Customers should ensure their contact information is accurate and respond promptly to delivery or customs notifications.
 

Any special airport, seaport, or international freight arrangements must be confirmed in the applicable quotation. Such arrangements may involve additional transportation, handling, storage, brokerage, or customs-clearance costs.

7. Receiving and Inspecting Your Shipment

Customers should inspect their trailer or shipment promptly upon delivery or collection.

Where practical, inspect the packaging and visible condition of the shipment before signing the carrier's delivery documents. Any visible damage, missing components, or discrepancies should be documented and reported to the carrier and MTB as soon as possible.
 

Customers should retain photographs, delivery records, and other relevant documentation when reporting damage or shortages.
 

Signing a delivery receipt does not waive any rights or remedies available under applicable law or any applicable warranty or purchase agreement.
 

8. Colours, Finishes, and Product Appearance

MTB will make reasonable efforts to represent product colours, finishes, materials, and appearance accurately in its website images, product descriptions, samples, and quotations.
 

Actual colours and finishes may vary because of screen settings, lighting, material variations, manufacturing processes, or differences between production batches.

Where custom colours or finishes are offered, availability, compatibility, additional costs, and any limitations will be confirmed before the order is finalized.
 

Unless a precise match is expressly agreed upon in writing, exact colour matching cannot be guaranteed.
 

9. Returns, Cancellations, and Refunds

Return eligibility, cancellation rights, and refund conditions depend on the product purchased, the stage of order processing or manufacturing, the applicable purchase agreement, and relevant consumer protection laws.
 

Standard products and custom-built or made-to-order products may be subject to different conditions. Any applicable restocking fees, non-refundable costs, cancellation charges, return shipping costs, or other restrictions must be communicated before the customer commits to the order, where required by law.
 

Customers should contact MTB before returning any product to obtain return instructions and confirmation of eligibility.
 

Shipping and other third-party charges may not be recoverable once incurred. Any deductions from a refund must be consistent with the applicable agreement and governing law.

Nothing in this section excludes or limits any refund, cancellation, warranty, or other right that cannot legally be excluded or limited.
 

Note: MTB's final return, cancellation, and refund policy should be published here once approved.
 

10. Product Information and Specifications

MTB strives to provide accurate product descriptions, photographs, dimensions, features, and technical information.
 

Specifications and product designs may be updated as part of ongoing engineering, manufacturing, or product development. Where a change materially affects a confirmed order, the applicable quotation or purchase agreement will govern, subject to applicable law.
 

Customers should confirm important requirements, including dimensions, load capacities, intended applications, towing compatibility, and other technical specifications, before placing an order.
 

Customers must use and maintain trailers in accordance with the applicable instructions, ratings, safety requirements, and laws.
 

11. Warranties

Any manufacturer's warranty or other product warranty applicable to a trailer or accessory will be provided or identified in the applicable warranty documentation or purchase agreement.
 

Warranty coverage may be subject to specific terms, conditions, exclusions, maintenance requirements, and claim procedures.
 

Nothing in these Terms & Conditions is intended to exclude or restrict any warranty or consumer right that is mandatory under applicable law.
 

Customers should contact MTB for information about the warranty applicable to a specific product or order.
 

12. Website Use and Acceptable Conduct

The MyTowBehind.com website is provided to help visitors learn about MTB, explore its products and services, and contact the company.
 

You agree not to misuse the website, attempt unauthorized access to its systems, interfere with its operation, introduce malicious code, or use the site for unlawful purposes.
 

You may not use the website to transmit fraudulent, misleading, unlawful, or infringing material. MTB reserves the right to restrict or terminate access to website features where reasonably necessary to protect the website, its users, or its business, subject to applicable law.
 

13. Intellectual Property and Copyright

Unless otherwise indicated, the content on MyTowBehind.com, including text, photographs, graphics, logos, product imagery, designs, and other materials, is owned by or licensed to MTB and may be protected by copyright, trademark, and other intellectual property laws. You may view and use website content for personal, non-commercial informational purposes.
 

You may not reproduce, distribute, republish, modify, commercially exploit, or publicly display website materials without prior written permission from the applicable rights holder, except as permitted by law. All trademarks, trade names, logos, and product names remain the property of their respective owners.
 

14. Third-Party Websites and Services

The MTB website may contain links to third-party websites, payment providers, shipping services, or other external resources.

These third-party services operate independently of MTB and may be subject to their own terms, policies, and privacy practices. MTB does not control third-party websites or services and is not responsible for their content or practices, except where responsibility cannot be excluded under applicable law.
 

15. Disclaimer and Website Availability

The MTB website and its informational content are provided on an “as available” basis.

Although we make reasonable efforts to maintain accurate information and reliable website operation, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from security vulnerabilities.
 

To the extent permitted by applicable law, MTB disclaims warranties concerning the website that are not expressly provided or legally required.

Nothing in this section affects any mandatory rights relating to products, services, or consumer protection.
 

16. Limitation of Liability

To the extent permitted by applicable law, MTB will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or inability to access it.
 

Any liability relating to the purchase, manufacture, delivery, or use of a product will be determined by the applicable purchase agreement, warranty, and governing law.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, including any applicable mandatory consumer rights.
 

17. Privacy

MTB respects the privacy of its website visitors and customers.

Personal information collected through the website, quotation requests, purchases, or customer communications will be handled in accordance with MTB's Privacy Policy and applicable privacy legislation.
 

Please refer to the Privacy Policy for details about the information collected, how it is used, and any applicable rights or choices.
 

18. Changes to These Terms

MTB may revise these Terms & Conditions from time to time to reflect changes in its business, products, services, website, or legal requirements.

Updated terms will be posted on this page with a revised “Last Updated” date.

Changes will apply as permitted by applicable law. Any existing order or agreement will remain subject to its governing terms unless a change is validly agreed upon or otherwise required by law.
 

19. Governing Law

These Terms & Conditions are subject to the laws applicable in the jurisdiction identified in MTB's finalized legal terms, together with any mandatory consumer protection laws that apply to the customer or transaction.
 

Any applicable dispute-resolution procedures and courts will be determined in accordance with those laws.
 

20. Contact Us

If you have questions about these Terms & Conditions, product specifications, custom
trailer orders, shipping, or other MTB services, please contact us through the
Contact Us page on MyTowBehind.com.
My Tow Behind Website: https://mytowbehind.com
Contact: [Insert approved business contact information]
 

trailer orders, shipping, or other MTB services, please contact us through the Contact Us page on MyTowBehind.com.

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